View a Ticket

Knowledgebase Articles

African Genome Variation Database (AGVD)

What AGVD is, what data it offers, how to look up regional African allele frequencies, and how it r…

View articles
Data Collection Toolkit

H3ABioNet's harmonised phenotype data collection standards and modules: how to use them, how they r…

View articles
H3Africa Data & Biospecimens Catalogue

What the H3Africa Data & Biospecimens Catalogue contains, how to request access to a dataset, and h…

View articles
Imputation Service FAQ

Frequently asked questions about the AfriGen-D Imputation Service: reference panels, account access…

View articles
Platform & General Questions

Cross-cutting how-to articles for the AfriGen-D platform: checksums, container conversion, where to…

View articles
System & Accounts

Server access, SSH keys, and account management on shared AfriGen-D / H3ABioNet infrastructure.

View articles

Submit a Ticket

Unless otherwise stated, all fields are required. Please provide as descriptive a title and description as possible.

Pick a project to narrow the Queue dropdown to that project's queues.

Please be as descriptive as possible and include all details
Please select a priority carefully. If unsure, leave it as '3'.
You can attach a file to this ticket. Only file types such as plain text (.txt), a document (.pdf, .docx, or .odt), or screenshot (.png or .jpg) may be uploaded.
We will e-mail you when your ticket is updated.